Japan Airlines Certified with Five Star COVID-19 Aviation Safety Rating by Skytrax


Japan Airlines (JAL) has been certified by Skytrax with a five-star COVID-19 aviation safety rating, becoming one of the few airlines in the world to achieve this distinction. The Skytrax COVID-19 Rating is a reliable assessment and certification of airline health and safety measures during the coronavirus pandemic, which is based on a professional and scientific investigation of the standards provided by an airline at the airport and on board flights.

Japan Airlines Chairman Yuji Akasaka said, “Since the early stages of the COVID-19 pandemic, the JAL Group has taken proactive steps to implement and strengthen key measures against COVID-19 to deliver customers a safe and secure travel experience. Thanks to the efforts of our dedicated staff at JAL Group, it is certainly an honor to be certified and receive the highest 5-star COVID-19 aviation safety rating from Skytrax. The JAL Group will continue to strengthen our COVID-19 measures and look forward to the day when people around the world can travel safely. ”

Edward Plaisted of Skytrax said, “Japan Airlines is a consistent industry leader in cleanliness and hygiene, and we are delighted to see that the airline has strengthened these already robust protocols to reduce the risk of transmission of coronavirus. The airline has applied much of Japanese logic and efficiency in setting up high-movement areas such as check-in, boarding and arrival, and introduced practical and genuinely useful technologies to help customers on their journey. The combination of factors here is vital for building confidence in air travel. ”

JAL 5-star key metrics

1) Well-measured portfolio of safety practices to reduce the risks associated with the spread of COVID-19

– Improve physical distancing and hand hygiene

– Increase in disinfection and cleaning protocols at the airport and on board flights

2) Contactless technologies

– Domestic check-in and baggage drop-off

– Customer service assistant robots to help customers with flight information

Even before the global pandemic, Japan Airlines maintained a high standard of cleanliness, ranking second in the world by Skytrax in the recent ranking of the best cabin cleanliness of airlines. Over the past year, the carrier has launched key safety initiatives under the “JAL FlySafe Program” 1 and has become one of the first airlines to adopt and implement the recommended guidelines as described. in the CART (Council Aviation Recovery Task Force) of the International Civil Aviation Organization. ) Take-off advice2, and also offers free COVID-19 coverage3 for international passengers.

The JAL Group will continue to adopt and implement key measures as the airline fully understands the need to restore public confidence in air travel.