Japan Airlines launches IBS software to manage its international freight operations

JAL uses iCargo CTO to Japan to replace several existing systems and manage its entire operating process covering import, export, transfers, warehouse operations and airport operations on JAL’s national and international network. The iCargo CTO for Japan The solution delivers major improvements in efficiency through digitization and automation powered by mobility solutions while removing the escalation in maintenance costs of existing iCargo CTO systems and interfaces for Japan also offers managed operations supported by iOS / Android, truck handling and docking management, automatic rack support, automatic damage capture and additional advanced features in addition to the main functions of the truck. ‘import, export and warehouse operations.

The deployment by JAL of iCargo CTO for Japan was planned for a two-phase commissioning to take into account the complexity of the transformation due to the volume of business and messages, the frequency of flights and the number of airports involved. The implementation went seamlessly despite the changing business conditions caused by COVID-19.

“We firmly believe that digitization is the key to delivering new and innovative experiences to our customers. From the start, the IBS Software team went above and beyond to provide a product that meets all our requirements and that will allow us to differentiate our services. and optimize our operations ”, declared Hiroo iwakoshi, Executive Officer Cargo & Mail at Japan Airlines.

“IBS is proud to have performed this seamless commissioning at JAL. By using iCargo CTO to Japan, JAL will benefit from redesigned digital processes, recognizing the benefits of streamlining costs and reducing risk by moving operations to the cloud, ”said Ashok Rajan, Senior Vice President and Head of Cargo and lLgistics, IBS Software. “Our partnership provides JAL Cargo with the most advanced and advanced technological solution available today for airlines and ground handling agents to meet their commercial air cargo needs. iCargo provides the true digital capabilities that progressive air cargo businesses need to differentiate themselves with excellent customer service. while having all business operations and intelligence managed under one solution. “

About the IBS software

IBS Software is a leading provider of SaaS solutions for the global travel industry, managing critical operations for customers in the aviation, travel, cruise and hospitality industries. IBS Software’s solutions for the aviation industry cover fleet and crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel and air cargo management. IBS Software also operates a real-time B2B and B2C distribution platform providing hotel room inventory, rates and availability to a global network of companies and hospitality channels. For the tours and cruise industry, IBS provides a comprehensive, customer-centric digital platform that covers solutions ashore, online and onboard. IBS Software is a Blackstone portfolio company and operates from 15 offices around the world. Further information is available at https://www.ibsplc.com/

About Japan Airlines

Japan Airlines (JAL) was founded in 1951 and became the first international airline in Japan. A member of the oneworld® alliance, the airline now serves 412 cities in more than 60 countries and regions with its codeshare partners. Awarded as one of the world’s most punctual major international airlines and a 5-star airline certified by Skytrax, JAL is committed to providing its customers with the highest levels of safety and quality in all aspects of its service and aims to become one of the most favorite and appreciated airlines in the world.

Under the brand “JALCARGO”, JAL offers a wide range of products and services to meet diverse shipping needs, such as J LINK, a smooth and transparent service connecting international and domestic flights, and JALCARGO products which are separate into four categories according to the needs of customers; TEMPERATURE CONTROL, SPEED, PROTECTION & MAINTENANCE and SPACE GUARANTEE.

IBS SOURCE software


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